How can I Track My Order?

We send you an Order Tracking Reference number along with the tracking details, once the order is shipped You can use it to track it at courier company's website specified in the message.

 

Returns & Refunds

Can I Cancel my Order or Refund the Item within 7 Days?

You may return an unused item within 7 days for a refund or an alternative product as per guidelines stated in Distance Selling Regulations. However please note that the item should be unused and fully boxed in the condition as received.

 

Are your Prices Inclusive of VAT?

Yes. All the prices listed are inclusive of VAT. Our VAT number is GB 992 5038 94.

 

What is the Response Time for Inquiries?

We aim to Respond all emails / inquiries within 24Hrs.

 

 

Questions about order status?

Processing - The order has been sent to our warehouse for fulfillment. Your order will dispatch within 1 - 2 working days.

Shipped - The order has been fully dispatched. The dispatch tracking number is provided in the Order tracking email to obtain up to date dispatch information.

 

How do I return my product?

Returns are permitted for refund or exchange and must be initiated by contacting our returns department at 0207 637 5777.


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